FAQ

Faq background

General questions

  • I HAVE RECEIVED A DEFECTIVE ITEM / MY DEVICE HAS STOPPED WORKING. HOW DO I CLAIM MY WARRANTY?
    If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Warranty & Returns Policy. ​

    WOW Tech Europe GmbH (“WOW”) offers a 2-year warranty on all rechargeable and battery-powered items purchased through WOW directly or any Authorized Re-Seller.  ​

    To return an item, please go to our Warranty Page and fill out the online form.
  • I HAVE SUBMITTED A WARRANTY/RETURN REQUEST. HOW SOON CAN I EXPECT A RESPONSE? ​
    We will get back to you as soon as we have verified all information. This can take about 3 to 5 business days.
  • DO YOU OFFER REPAIR SERVICE?
    We do not offer any kind of repair service due to hygienic standards. In order to serve you better, please let us know which product and what issue you are experiencing. With this information, we will be able to send you the appropriate troubleshooting techniques and, if necessary, our warranty information.

ORDERS & SHIPMENT

  • CAN I CANCEL OR CHANGE MY ORDER? 
    Once an order has been placed, you are unable to make any changes or additions to your order.
  • DO YOU OFFER DISCREET SHIPPING?
    Yes, all our packages are shipped discreetly. Items are sent from “WOW Tech Europe GmbH" and are shipped in plain brown boxes.
  • WHEN WILL I RECEIVE MY PACKAGE?
    Online orders are usually shipped within 2 days of receiving the order. Most orders will be delivered within 5 days after shipment; be aware that this can vary depending on region. You can always check the status of your order by logging in to your ROMP™ account.
  • I HAVE NOT RECEIVED MY PACKAGE BUT THE TRACKING STATUS SAYS DELIVERED?
    If the courier was unable to reach you when trying to deliver your package, they may have delivered it to one of your neighbors, local post office or pick-up point. ​

    Please look for an “Attempted Delivery” slip or verify the delivery information on your ROMP™ account or tracking email confirmation you have received for updated information. Please note that we do not have any influence on local delivery protocols. ​

    If you are still not able to locate your package, please let us know so that we can assist you.
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