FAQ

Faq background
  • I have received a defective item / my device has stopped working. how do i claim my warranty?
    If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Warranty & Returns Policy. ​

    WOW Tech Europe GmbH (“WOW”) offers a 2-year warranty on all rechargeable and battery-powered items purchased through WOW directly or any Authorized Re-Seller.  ​

    To return an item, please go to our Warranty Page and fill out the online form.
  • I have submitted a warranty/return request. how soon can i expect a response? ​
    We will get back to you as soon as we have verified all information. This can take about 3 to 5 business days.
  • Do you offer repair service?
    We do not offer any kind of repair service due to hygienic standards. In order to serve you better, please let us know which product and what issue you are experiencing. With this information, we will be able to send you the appropriate troubleshooting techniques and, if necessary, our warranty information.
  • Can i cancel or change my order? 
    Once an order has been placed, you are unable to make any changes or additions to your order.
  • Do you offer discreet shipping?
    Yes, all our packages are shipped discreetly. Items are sent from “WOW Tech Europe GmbH" and are shipped in plain brown boxes.
  • When will i receive my package?
    Online orders are usually shipped within 2 days of receiving the order. Most orders will be delivered within 5 days after shipment; be aware that this can vary depending on region. You can always check the status of your order by logging in to your ROMP™ account.
  • I have not received my package but the tracking status says delivered?
    If the courier was unable to reach you when trying to deliver your package, they may have delivered it to one of your neighbors, local post office or pick-up point. ​

    Please look for an “Attempted Delivery” slip or verify the delivery information on your ROMP™ account or tracking email confirmation you have received for updated information. Please note that we do not have any influence on local delivery protocols. ​

    If you are still not able to locate your package, please let us know so that we can assist you.
  • How do i charge romp free?
    Place the charging cable on the magnetic pins on the surface of ROMP Free and then connect the USB to an electric source. After 120 min, ROMP Free will be full of energy and ready to r-o-o-o-mp you again for up to 45 min. Please note that it may take a few seconds for the LED light to start flashing after you have properly connected the toy to a power source.
  • How do i charge romp juke?
    Plug the charging pin into the charging hole that you’ll find in the side of the toy - yes, that tiny little hole into the silicone! Then connect the USB to an electric source. After 180 min, ROMP Juke will be full of energy and ready to r-o-o-o-mp you again for a whole hour!
    Light blinking: Charging Light on: Fully charged Light off: No power or charger is not properly placed
  • Does romp juke have 1 or 2 buttons?
    ROMP Juke has only 1 button which serves several purposes. If you hold it for 2 secs, it’ll turn ROMP Juke on and off. If you briefly press the button, you can cycle through 6 intensity levels and 4 patterns… and again… and again… until you r-o-o-o-m-p.
  • How big is the ring?
    ROMP Juke is 73x47x42mm. The inner diameter of the ring is 3 cm and stretchable.
  • How do i charge romp flip?
    Plug the charging pin into the charging hole that you’ll find in the “back” of the toy - yes, that tiny little hole into the silicone! Then connect the USB to an electric source. After 180 min, ROMP Flip will be full of energy and ready to r-o-o-o-mp you again for a whole hour!
    Light blinking: Charging Light on: Fully charged Light off: No power or charger is not properly placed
  • Is romp flip a massager or a sex toy?
    ROMP Flip is designed to be played with and can be used in various ways and on many erogenous zones. Give yourself or your partner a sensual whole-body massage - the happy ending is up to you!
  • Is romp flip massager head flexible?
    The massager head of ROMP Flip is flexible, but we recommend that you use it gently and be careful not to stretch it too much to prolong its life.
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